Excellent Standards for High Customer Satisfaction Discussion

Excellent Standards for High Customer Satisfaction Discussion

Excellent Standards for High Customer Satisfaction Discussion

Portfolio Assignment – Leadership


Course Outcome: Develop a portfolio to articulate skills and competencies related to career and prepare a professional résumé and curriculum vitae.




Instructions: All required content will be uploaded via the Career Center in Canvas. The portfolio must contain all documents to be graded, be professionally done, and submitted on the due date per the syllabus.


Required Content:


  • Self-evaluation paper that addresses your growth as a nurse in relation to clinical experiences, education, maturity, and professionalism. How has PRICE model impacted you?


  • Professional goals, how will you achieve them? (1 short term/1 long term)


Ramatu W Umaru

351 Park Mount Way

Dallas GA 30132




Purpose Statement

Secure a nursing career where my education, skills and work experience can enhance the organization’s ability to deliver, maintain and improve health services; demonstrating professional competence and ethics; ensuring the highest standard of service.


Herzing University, Atlanta, Georgia

BSN, Tentative Graduation April 2021

Columbus State University, Columbus, Georgia

Bachelor of Science in Health Science, December 2016



  • PIEDMONT FAYETTE HOSPITAL    Fayetteville, GA …Sept. 2019–December 2019

Student Registered Nurse, BSN

  • AG RHODES HEALTH & REHAB.     Atlanta, GA ………June 2019 – July 2019

Student Registered Nurse, BSN

  • DEKALB MEDICAL HOSPITAL         Decatur, GA ………March 2019 – May 2019

Student Registered Nurse, BSN

  • GRADY SICKLE CELL UNIT               Atlanta, GA………. September 2020 – November 2020

Student Registered Nurse, BSN

  • Dialysis Clinic, Inc                                    Atlanta, GA………… October 2020 – November 2020

Student Registered Nurse, BSN           

  • Eastside Medical Center                           Snellville, GA………… September2020—November 2020      

            Student Registered Nurse, BSN

  • Northside Hospital                                               Duluth, GA……………October 2020 – To Date

            Student Registered Nurse, BSN                       


Work Experience

Sterling Estates Senior Living, Marietta, GA

Certified Nursing Assistant September 2016- Present

  • Performed routine tests such as urine dip stick, vision, and hearing.
  • Assisted with transfer of residents in and out of wheelchairs and adaptive equipment.
  • Recorded temperature, pulse and respiration.
  • Dressed resident’s beds and provided hygiene care to the nurse.
  • Observed and documented patient status and reported concerns to the nurse.
  • Administered insulin shots, medications and wound care.
  • Planned, served meals and snacks according to prescribe diet.
  • Directed patients in prescribe range of motion exercises and in use of braces or artificial limbs.
  • Positioned patients for comfort to prevent skin pressure problems.

Brian Center Health & Rehabilitation, Canton GA

Certified Nursing Assistant May 2014- August 2016

  • Observed and documented patient status and reported patient concerns to the nurse.
  • Administered medication to patients as ordered by the physician.
  • Exercised respect and confidentiality to the patient condition.
  • Assessed and monitored patient vital signs.
  • Turned or reposition patients who are bedridden to avoid bed sores.
  • Cleaned and sanitized patient surroundings to prevent nosocomial infections.
  • Gathered information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Answered patients’ calls without delay.
  • Interacted with patients and their families to promote a supportive environment.

Home Depot, Atlanta, GA

Sales Associate September 2008- May 2014

  • Worked with customer service manager to ensure proper customer service is being delivered.
  • Suggested solutions when a product malfunction.
  • Answered questions about warranties or terms of sale.
  • Greeted customers warmly and ascertained problem or reason for coming in.
  • Ensured excellent service standards and maintained high customer satisfaction.
  • Answered products and service questions.
  • Suggested information about other products and services.
  • Kept track and stocked department inventory.


Volunteer Experience 


Cobb and Douglas Health Department, Marietta, GA

Volunteered from May 2017- July 2017

  • Assisted with child obesity prevention campaign, providing age appropriate nutrition and physical activity education.
  • Assisted in tobacco cessation program.
  • Developed and delivered educational messages to promote healthy lifestyles to target 35 youths and adults of various ages and developmental capacities.
  • Provided one-on-one education and encouraged self-management skills with 50 clients and program participants regarding child injury prevention.


    UGA /Cobb County Extension Services, Mariette, GA

Volunteered from May 2017- July 2017

  • Prepared reports, presentations, and works with 20 children and partners.
  • Assisted children understand relationships between food and health.
  • Promoted heathy lifestyle and decisions making about nutrition.
  • Encouraged 20 children on regular physical activity in Marietta Middle School


Language: Fluent in English and French.

Computer: Basic knowledge in SPSS and Mini-tap, Microsoft Office, Excel, PowerPoint, and Internet Access.



  • American Red Cross First Aid, CPR, October 2015
  • Certificate Nursing Assistant, CNA, May 2014


  • Academic Dean’s List at Columbus State University, Fall 2016