Discussion: Communication for Health Care Administrators

Post your responses to the Discussion based on the course requirements. Your Discussion postings should be written in standard edited English and follow APA guidelines as closely as possible given the constraints of the online platform. Be sure to support your work with specific citations from this week’s Learning Resources and additional scholarly sources as appropriate. Initial postings must be 250–350 words (not including references).

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Communication is an essential, yet often challenging, part of health care management. Health care administrators, managers, and leaders are responsible for facilitating communication with an array of stakeholders, including patients and families; physicians, nurses, and other health care professionals; board members; and the broader community. Issues such as health literacy, high-stress environments, and vulnerable populations may impact communication, and health care administrators must be able to use a variety of communication skills and channels to express themselves and their organization’s message. Given the diversity among individuals and groups with whom health care administrators must communicate, it is important to select the best communication skills and channels based on the purpose, context, and receiver of the communication.

In this Discussion, you select a case provided in the Learning Resources. You examine some of the business communication challenges presented that illustrate frequently encountered situations in health care organizations. You consider health care administrators’ responsibilities for facilitating communication with diverse groups of internal and external stakeholders. You also consider strategies and selection of appropriate communication channels for specific situations.

BY DAY 3

Post a substantive and cohesive response to the following:

Analyze the different communication skills and communication channels used by a health care administrator in the case you selected.
Identify strategies for advancing communication used by the health care administrator in the case you selected. Consider how the environment where the case takes place plays a part in the communication strategy.
Analyze the implication of diversity on communication in your case. This may include age, gender, culture, level of health literacy, and/or other factors.

Note: Use and cite sources to support your posting and responses.

Read a selection of your colleagues’ postings.

BY DAY 5

Respond to at least two of your colleagues’ postings, adding insights related to the identified issue. Share insights related to your personality, culture, health literacy proficiency, and/or experiences. Explain how these may influence your approach to handling the issue(s) identified in your selected article.

Continue this Discussion until Day 7 by adding insights related to the influence of diversity on communication in health care.

SUBMISSION AND GRADING INFORMATION

Grading Criteria

To access your rubric:
Week 5 Discussion Rubric

Post by Day 3 and Respond by Day 5

To participate in this Discussion:
Week 5 Discussion

Learning Resources

Note: To access this week’s required Harvard Business Review resources, select the article link and navigate to the relevant article or go back to Blackboard and select Harvard Business Articles from the course navigation menu.

REQUIRED READINGS

Case Studies (Select one as the focus for the Discussion)

Edmondson, A. C., Ribot, S., & Zuzul, T. (2012, October 18). Designing a culture of collaboration at Lake Nona medical city. Harvard Business School Publishing, 9-613-022.

MacDonald, J. A., McGahan, A. M., & Mitchell, W. (2014, April 1). Health care access for all: Making the dream a reality. Harvard Business School Publishing, ROT228.

Professional Development Plan

Document: Professional Development Plan Template (Word document)

Select two or more of the following articles to use in this week’s Discussion based on your selected case study:

Communication

de Fatima Oliveira, M. (2013). Multicultural environments and their challenges to crisis communication. Journal of Business Communication, 50(3), 253–277.

Farre, M., & Sabatier, J. V. (2012). Healthcare and social networks. IESE Business School, University of Navarra. Harvard Business School Publishing, IES454.

Jameson, D. A. (2014). Crossing public-private and personal-professional boundaries: How changes in technology may affect CEO’s communication. Business Communication Quarterly, 77(1), 7–30.

Kiddie, T. J. (2014). Text(ing) in context: The future of workplace communications in the United States. Business Communication Quarterly, 77(1), 65–88.

Parthab Taylor, S., Nicolle, C., & Maguire, M. (2013). Cross-cultural communication barriers in health care. Nursing Standard, 27(31), 35–43.

Yale, R. N. (2014). The impromptu gauntlet: An experiential strategy for developing lasting communication skills. Business and Professional Communication Quarterly, 77(3), 281–296.

Yuksek, S., & Bekmeier-Feuerhahn, S. (2013). Culture-specific objectives of change communication: An intercultural perspective. Journal of Management and Change, 30/31, 180–193.

Use the following to prepare for your Assignment:

Orr, P., Cabot, L. A., & Mehmedovic, J. (2010). Creating a professional development plan. Retrieved from https://www.k4health.org/sites/default/files/PDP%2…
This document provides activities you can work through to help you develop a professional development plan.

Savara, S. (2015). How to write a personal development plan. Retrieved from http://sidsavara.com/personal-development/personal…

Walden University Academic Skills Center. (n.d.). SMART goals. Retrieved January 11, 2019, from https://academicguides.waldenu.edu/ASCsuccess/smar…
This resource offers useful tips for setting reasonable and measurable goals, which is important to be successful in graduate programs.

Walden University. (n.d.-d). Common assignments: Professional development plans (PDPs). Retrieved November 8, 2019, from https://academicguides.waldenu.edu/writingcenter/a…
While this website is for doctoral students, the information will be useful to you as you develop your professional development plan.

REQUIRED MEDIA

Laureate Education (Producer). (2015b). Effective communication strategies [Video file]. Baltimore, MD: Author.
Note: The approximate length of this media piece is 2 minutes.

Diagram: Health Care Business Communication Channels (.jpeg image)

OPTIONAL RESOURCES

DiversityInc. (2015). Retrieved from http://www.diversityinc.com/